1. Purchase Only Headsets Designed for Emergency Communications

A telecommunicator’s headset is an investment that should not be taken lightly.  Before purchasing a headset, research the different features available to ensure it is designed for public safety professionals.  The headset should have high-quality earpads with excellent receivers behind them, enabling it to be worn comfortably for 12 or more hours per day.  In addition, passive noise cancelation is another important headset feature for telecommunicators.  With this capability, ambient noise is blocked out to enable the E911 dispatcher to better focus on the critical call taking place.  Also, it reduces the need to turn up the volume to overcome background noise; therefore, preserving the telecommunicator’s hearing.  

2. Maintain the Headset

Once the optimal headset is purchased, it is critical that it is kept clean and sanitized on a regular basis.  Prolonged and close contact with a telecommunicator’s ears and face can introduce harmful bacteria, increasing the risk of ear infections.  Cleaning the earpads and microphone are essential not only for health reasons, but also to maintain sound quality and clarity, elements crucial to a telecommunicator’s success.  Finally, a headset should be viewed as an investment that needs regular maintenance. 

3. Consider a Custom-Fit Headset

Headsets that do not fit properly can cause ear fatigue and require frequent volume adjustments.  If a telecommunicator experiences these issues, a custom fit headset may be necessary.  These customized headsets can include a Lucite earmold.  It may sound difficult and time consuming to create a custom earmold, but this is an easy option offered by headset providers.  A custom-fit headset not only relieves ear fatigue, but also offers superb sound quality while safeguarding a telecommunicator’s hearing. 

4. Use the Proper Headset Sound Level

Telecommunicators are inclined to turn up the volume on their headsets, which can lead to over stimulation of the ear drum.  This issue can lead to ringing in the ears, ear pressure, and ear pain.  To combat this issue, the overall headset volume should be set to a lower level, such as three.  The volume should only be turned to a higher level as needed.

5. Minimize Ambient Noise

When building or redesigning a dispatch center, it is critical that workplace designers and supervisors collaborate to optimize the acoustics.  Minimizing ambient noise, such as HVAC systems and CAD alerts, in a dispatch center can greatly reduce the need for higher headset volume levels.  Additionally, acoustic panels and sound-absorbing materials should be installed in the work area on the floor, walls, and ceiling to help create a quieter environment.  Finally, windows and doors should be soundproof, especially if the dispatch center is located in a shared facility.  

6.  Support Special Requirements

Today’s E911 dispatchers often require headsets that comfortably accommodate ear piercings and multiple earrings.  A monaural or one ear headset can sometimes suit these special requirements.  Headsets with extra-large ear pads also provide a comfortable fit for those dispatchers with multiple ear piercings. 

Also, dispatchers with hearing aids are best accommodated by using wireless DECT headsets. 

Proactively Protect Your Hearing

Prioritizing ear health is essential for E911 dispatchers. By investing in high-quality headsets, maintaining proper hygiene, optimizing sound levels, and considering custom-fit solutions, telecommunicators can significantly reduce the risk of hearing damage and ear fatigue. Additionally, improving dispatch center acoustics and accommodating special needs ensures a safer and more comfortable work environment. Taking proactive steps to protect hearing is not only critical for a dispatcher’s career, but also is key to preserving long-term ear health. Vitally important E911 dispatchers can continue to serve their community with confidence.